Returns
Returns and Refunds
At Rooted, we want you to be completely happy with your purchase. If for any reason you’re not satisfied, here’s how our returns and refunds work:
Returns
- You can return unopened, unused products within 14 days of receiving your order.
- Please contact us first at get@rooted.nz to arrange your return and get the return address.
- Return shipping costs are the responsibility of the customer unless the product is faulty or damaged.
Faulty or Damaged Items
- If your product arrives faulty or damaged, please let us know within 7 days of delivery.
- We’ll arrange a replacement or refund and cover any return shipping costs.
Refunds
- Refunds are processed once we receive and inspect the returned product.
- Refunds will be issued via the original payment method within 7 business days.
- Shipping costs are non-refundable unless the return is due to our error.
Please Note:
- For hygiene reasons, we cannot accept returns on opened or used grooming products.
- If you have questions or concerns, please contact us anytime.
Let customers speak for us
from 22 reviewsThis beard oil is a really good quality product, there are lots of oils out there that don't keep my face moisturised. This is one of the best in that aspect, and both the scents smell really fucking good all day long. My beard is softer than its ever been, can't recommend this enough, I will be a regular customer!
Great product! easy to use, smells fucking good all day long, and provides a good firm hold. The peppered shore is my favourite scent so far!
Great product! easy to use, smells fucking good all day long, and has my beard and skin underneath feeling hydrated and soft. The peppered shore is my favourite scent so far!
Great quality products. The balm rubs in smooth and isn’t clumpy like some other brands. Fast delivery and excellent service.
The Peppered Shore beard butter is legit. The scent is great. Texture wise, it's smooth and easy to work in. Keeps my beard soft all day and doesn’t leave any greasy feel. Definitely one of my favourites so far. Rate it highly
The beard balm is solid. Holds everything in place without feeling heavy or greasy, and it’s got a great scent! Been using it daily and it’s made a noticeable difference, especially with flyaways.
Good stuff. Would definitely grab it again.
Really impressed with this beard oil. It smells good, feels great, and makes my beard a lot softer and easier to deal with. You can tell some real thought went into making it, not just a random mix of oils.
Definitely worth trying if you’re after something simple that actually works.
Love this product helps keep the rough beard nice silky soft and seductive
This beard butter is great. Wife loves the soft awesome smelling man fuzz. Thanks Rooted
Can’t recommend these products enough. Noticed a difference straight away. Will be ordering again!
Love this. Got the Peppered Shore, scent is fresh and natural, can really smell the tea tree and kawakawa. Been using it daily, beard feels soft, skin’s not itchy. Will get again.
Stopped my skin from being itchy from my luscious facial hair. Definitely a case of a balm in the palm…
I’ve used many other beard oils and this is the best. None irritating and gives my man hair the glow I have been dreaming off. Thank you Mr Rooted
Never been more excited to leave the house. Keeps my beard tidy and smelling nice all day
My beard has never looked better. Highly recommend the full kit!